Show the Good produced a multi-language PSA project for NYC Health + Hospitals. The PSAs highlight their health care access program, NYC Care.
Play Video about NYC Health + Hospitals, NYC Care PSAs by Show the Good

The Story

NYC Care is a health care access program. It guarantees low-cost and no-cost services to New Yorkers who do not qualify for or cannot afford health insurance. All NYC Care services are provided through NYC Health + Hospitals. With NYC Care, you can get a unique membership card to access health services. Additionally, you can choose your own doctor, and get affordable medications. In 2023, the NYC Health + Hospitals team asked Show The Good to create a series of PSA videos in multiple languages. This was for a city-wide education campaign about NYC Care and the health benefits available to New Yorkers.

The Process

  • The multi-month production process started with narrative work. Our founder Brit Liggett collaborated with NYC Health + Hospitals on a vision for the PSAs.
  • Three different scripts were created for the series. One for current members, another for prospective members, and a final for renewing members.
  • The English scripts were translated into three languages: Bengali, Mandarin and Spanish. 
  • Over the course of three filming days, we recorded four NYC Health + Hospitals physicians and filmed footage around New York City. Our goal was for the footage to feel representative of the NYC Health + Hospitals community.
  • Then we got to work on editing. With nearly 200 final deliverables, our team was meticulous during the editing process. We ensured all of the files met NYC Health + Hospitals’ standards for delivery.
  • We also delivered subtitle files in 10 additional languages: Albanian, Arabic, Cantonese, French, Haitian Creole, Hindi, Korean, Polish, Russian and Urdu.
  • Simultaneously, our in-house motion designer created branded graphic assets to accompany each video.
  • Once editor Nico Osborne and colorist Cédric von Niederhausern added the finishing touches to the PSAs, we delivered the final files to NYC Health + Hospitals.
Play Video about NYC Health + Hospitals, NYC Care PSAs by Show the Good

The Result

In the Fall of 2023, NYC Health + Hospitals had a campaign to increase enrollment in NYC Care. These videos were used as a part of this push. The results exceeded their expectations, with enrollment ticking up throughout the campaign. The videos accumulated hundreds of thousands of views on their YouTube channel.

To watch the PSA in all four languages click here.